HipTrain - FAQ

We are here to support your fitness journey

As your life changes, count on HipTrain to help make fitness part of your daily life.

Available on your schedule

HipTrain will work with you to find times that work and help reschedule for the times that don't.

Always a great workout

HipTrain sessions give you a personalized and fun workout every time.

HipTrain is highly affordable, live (1 on 1) personal training via video conferencing utilizing trained fitness professionals from around the world.

We capture your availability and information then schedule your first session at a time that meets your needs. Select from 2 to 4 days a week (custom frequencies are also available) and the length of session that works for you. You will receive calendar invites via email for each session so you don’t forget. You will also receive email and text reminders. Your trainer will chat with you via the app right before your class starts and send you a link to join the live session.

Sessions are offered in blocks of 30 minutes or 1 hour.

Yes. Having the same trainer is what really drives results, both from an accountability perspective and from a general understanding of your fitness journey.

You do not need equipment, all you need is water and a mat. Pick a space where you can move freely on the mat – a living room works great. Ensure you are framed properly – about 4 feet from your mat. A side table or chair can be helpful. Occasionally, an adjustment of the camera angle is necessary. Wireless headphones, like airpods, work well.

Check out this video to learn more: https://youtu.be/dpJVRyHtqAg

Yes, if they are using the same camera (i.e. in the same room). We will be introducing small group sessions for friends and couples in the near future.

You can change your scheduled workouts by logging in through our app/web and choosing the session, or by reaching out to HipTrain Team. If you need to cancel, as long as you let us know, 24 hours or more in advance, all changes are free.

HipTrain works with some of the best trainers around the world. We promise you will love your trainer or we will happily help you find a new one. HipTrain trainers grow to become like family as you see each other often. If you are having any issues simply reach out to support.

Please reach out to us, if you think you would be a great HipTrain trainer.